Support & FAQs

On the side panel, tap the gear icon. From Settings you can open Location, Wi‑Fi, Display, Audio, Language, and About.

Open Settings → Wi‑Fi. Tap your network in the list (use Refresh Wi‑Fi Networks if it is missing). Enter the password on the on-screen keyboard — use 123, #?%, and UPPER for numbers, symbols, and capitals — then tap Connect.

Open Settings → Location. In the UK, choose Postcode, type your postcode on the keypad, then tap Save Location. Outside the UK, choose Lat / Lon, enter latitude and longitude (use LON on the keypad to switch fields), then tap Save Location.

Open Settings → Language. Swipe to scroll the list, tap your language, then tap Confirm.

Open Settings → Display. Drag the Brightness control, and choose Classic or Map 1 / Map 2 / Map 3 for the radar view.

Open Settings → Audio. Use the sliders to set Start Up, Alerts, and Clicks volume independently.

Open Settings → About. The screen shows your firmware version and whether the unit is up to date. Swipe to scroll for Terms of Use.

Confirm Wi‑Fi is connected (Settings → Wi‑Fi), your location is saved, and the unit can reach the internet. Sparse areas or temporary feed delays can leave the display quiet — try a wider range. If the status shows offline, power-cycle and re-check Wi‑Fi.

Map tiles are fetched on demand when you change range or map style. A brief loading state is normal; classic sweep mode remains available if you prefer not to wait for maps.

Use Settings → Wi‑Fi on the device to pick your network and enter the password on screen. Check the password carefully and keep the unit close to the router during setup. If you are stuck, email support@vulcan-radar.com with a photo of the screen.

No. Vulcan Radar is for personal situational awareness and desk display only. Never use it for navigation, ATC, or safety-of-life decisions. Always follow official aviation authority and operator rules.

When an update is available, the device can offer an on-screen install. Keep the unit powered during the update and do not unplug until it reboots. Automatic updates are disabled by default until you confirm an update on the device.

Launch units include a 12-month warranty and 30-day returns for change-of-mind purchases of new, unopened items, unless your order confirmation says otherwise. Defective goods are covered separately. See the Returns section on our Terms page, or contact support@vulcan-radar.com with your order reference.

See our Privacy Policy for what device and account data we store. Legal terms are in Terms of Use.