Privacy Policy
Last updated: 20 October 2026
This policy explains how Vulcan Radar (“we”) handles information when you use the Vulcan Radar desktop device, our website at vulcan-radar.com, and related cloud services.
What we collect from devices
- Device identifier and authentication token hash
- Selected location (latitude/longitude or resolved postcode centre) and display range
- Firmware version, last-seen time, and connecting IP address
- API usage needed to serve aircraft, maps, and logos
- Whether the device is paired to a customer account (ownership link), without sending your email address to the device
We do not ask for your name on the device. Location is used to select coverage and return nearby aircraft. Aircraft positions themselves come from third-party ADS-B style feeds.
Radio, sensors, and what is stored on the device
Vulcan Desktop Radar joins the Wi-Fi network you choose. It does not create its own Wi-Fi network, it does not serve a web page, and it does not use Bluetooth. After it is online it talks only to www.vulcan-radar.com, using HTTPS on port 443. A firmware update, when one is offered, is downloaded from that same site and is installed only after you confirm it on the About screen.
The device has no microphone, no camera, and no satellite positioning receiver. The home location it keeps is the place or postcode you enter. Aircraft positions shown on the screen are fetched from our service. They are not received by a radio inside the device.
Factory reset, on the About screen, erases the Wi-Fi network, home location, account link, and the short privacy log stored on the device. That log records that a location was saved, Wi-Fi was saved, an account was paired or unpaired, or an update was accepted. It does not store your Wi-Fi password, device token, postcode, coordinates, or account name.
Website & accounts
If you create an account, we process your email address, name, password hash, order history, and related account settings so you can buy products, manage devices, and use collection features. If you email us, we will process the content of your message and reply address to provide support. Payment details for online checkout are handled by our payment providers under their privacy terms.
Aircraft collections & usernames
- Collector username (and a normalised form used for lookups)
- Aircraft you add to your collection (for example ICAO24 Mode-S hex, registration, type, operator, and related metadata)
- Sighting details you record when collecting (such as time, callsign, altitude, distance, and route fields where available)
- Optional photograph metadata/links (for example Planespotters.net thumbnail URLs and photographer credit) shown on collection pages
- Whether your collection is set to private or public
Collections are private by default. If you enable public sharing, your username and shared collection content are visible to anyone with the public link. Do not include sensitive personal information in a username. Device location coordinates and your email address are not shown on public collection pages.
Why we process data
- To operate the live radar service for your device
- To secure the API, prevent abuse, and diagnose outages
- To provide customer support and warranty service
- To meet legal obligations where applicable
- To operate account, device pairing, and aircraft collection features you choose to use
Retention
Operational logs are retained for a limited period (typically around 30–90 days depending on log type). Device registration records are kept while your device remains active on the service and for a reasonable period afterward for security and support. Account, order, pairing, and collection records are kept while your account remains active and for a reasonable period afterward for security, support, and legal obligations.
Sharing
We use infrastructure and data providers (for example hosting, map imagery, aircraft data, and photograph metadata services) solely to run the product. If you enable a public collection, that shared content (including your username) is available to visitors of the public link. We do not sell your personal information.
Cookies
Some storage on your device is necessary for the site to work. Analytics and advertising storage stays off until you accept it. Rejecting is as immediate as accepting, and you can change the choice at any time.
Necessary
A session cookie keeps your account, checkout, and form security working. vr_locale remembers the language you chose. vr_country remembers a country hint used to show the right site. vr_consent stores your cookie choice for six months. These are not used to advertise to you.
Analytics
If you allow analytics, we load Google Analytics 4. It uses cookies such as _ga to measure pages and how the site is used. The lawful basis is your consent. If you reject analytics, we do not load that tag and we do not send the visit to Google Analytics.
Advertising
If you allow advertising, we load Google Ads and the OpenAI ads pixel. On a purchase or enquiry page Google Ads can include a hashed version of your email so the ad can be measured. The lawful basis is your consent. If you reject advertising, we do not load those tags and we do not send that information.
Use Cookie settings in the footer to accept all, reject all, or change a choice. A choice lasts six months. Necessary cookies stay either way.
Your rights
Depending on where you live, you may have rights to access, correct, or delete personal data we hold. You can make a collection private or change your username from your account. Contact [email protected].
EU/EEA GDPR Representative (Article 27)
If you are located in the EU and have questions or concerns regarding your personal data, you may contact our appointed GDPR representative:
EU Representative:
Euverify Limited (Ireland)
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork
T23 AT2P
Ireland
Email: [email protected]
To submit a Data Subject Access Request (DSAR), data deletion request, or any other GDPR-related inquiry, please use our secure portal at:
https://gdpr.euverify.com/verify/40c22e41-3e12-4d6a-ba39-544341fbfda8
This link allows you to verify our appointed representative and submit GDPR requests directly. Requests submitted through this portal are logged and tracked to ensure timely response and compliance.